Postage & Packaging rates
Our postage & packaging rates are as follows:
- 100g or below: £1.99
- >100g to 5kg: £3.99
- >5kg to 30kg: £4.99
- Above 30kg: £25
Rates are calculated by weight for maximum fairness to the customer.
Delivery of products. It is the aim of Andermatt Biocontrol UK Limited to process and dispatch all orders placed before 15.00 on the same day. It is possible that during particularly busy times, or with large mixed orders this may not be possible. If an order is placed before 15.00 and has not been processed or dispatched that day the customer will be informed by email. Delivery of orders can be through a number of providers (Royal Mail or various other couriers) depending on which Andermatt Biocontrol UK Limited deem most suitable. When sent with Royal Mail deliveries are 1st Class and deliveries by courier are sent with next day/24 hour service. Mixed orders containing some products Andermatt Biocontrol UK Limited store in chilled facilities will be delivered in multiple packages.
Large orders of chilled and/or living products will not be dispatched on Friday (or Thursday before a bank holiday Friday) due to risk of no delivery during the weekend and deterioration of product quality over the weekend. In these cases orders will be held and dispatched on the following Monday (or Tuesday in the event of a Bank holiday Monday).
A delivery is considered complete when it has arrived at the customers address or been accepted by a representative for the customer. Andermatt Biocontrol UK Limited will not be responsible for additional postage fees charged as a result of the delivery company unable to deliver the order on the date communicated to the customer. Andermatt Biocontrol UK Limited will not be responsible for any deterioration in product quality as a result of the delivery company unable to deliver the order on the date communicated to the customer.
Product availability. Every effort is made to ensure that products advertised as having year-round availability are always in stock. If an order is placed and no stock will be available to dispatch within 24 hours of the order being placed the customer will be informed by email.
Seasonal availability of products. Due to some products having seasonal manufacturing and/or a short shelf life, not all products are available year-round. Where this is the case, it will be clearly displayed on the product information page. If a product is purchased out of its production season and is not available, the customer will be informed by email along with an estimated delivery date and given the option to maintain the order until the product is available or to receive a refund.
Cancelling an order. A customer has the right to cancel an order within 14 days, without the need to provide a reason to cancel. Requests to cancel can be made in writing to email@example.com and should include the order reference number. The refund may take up to 14 days to appear in the customers account.
- If the cancellation request is received before the order has been processed, the order will be stopped and a refund made.
- If the cancellation request is received after the order has been processed but before the order is dispatched, every effort will be made to stop the order before it is dispatched. However, the short time between receiving an order and same day dispatch should be considered.
- If the cancellation request is received after the order has been dispatched, the order should be returned to Andermatt Biocontrol UK Limited unused and a refund will be made.
Returning products for a refund.
Our aim is that you be delighted with your purchases. If for whatever reason you are not, please let us know why.
We fully comply with the Consumer Contracts Regulations, which give consumers buying on-line the right to examine and test items at home as they would in a shop. Business customers do not have this right.
A customer has the right to return unwanted goods as long as they remain unused and in condition which allows their resale within 14 days of ordering the product. No reason has to be given by a customer to return product during this 14 day period. However, the customer may be asked for feedback to help with continual product improvement and future product development. The refund may take up to 14 days to appear in the customers account.
A customer may return faulty goods within 6 months of purchase. Andermatt Biocontrol UK Limited reserves the right to investigate products which are returned due to fault before a refund is issued.
For all returning products a customer should make a request in writing to firstname.lastname@example.org and should include the order reference number.
Requesting a VAT receipt. A VAT receipt should automatically be generated at the end of a transaction which can be printed or saved. If it is not, or to request a duplicate, please email email@example.com.